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Privacy Policy

Last updated: 24/01/2026

Welcome to Helpline Club the world’s most understanding (and occasionally sarcastic) collection of digital “helplines.”

We care about your privacy almost as much as we care about a good punchline.

This Privacy Policy explains how we collect, use, and protect your information when you visit www.helplineclub.com or use our app and related services (together, the “Services”).

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the GDPR for EU/UK users.

By using our Services, you agree to this Privacy Policy so grab your metaphorical headset and read on.

1. What Information We Collect

We collect a little info to make sure our digital helplines know who’s calling and how to talk back effectively:

A) Personal Information

  • Name, email address, or username (if you sign up or contact us)

  • Optional profile details or preferences you share

  • Contact info if you subscribe to updates or support

B) Chat & Interaction Data

  • Messages, prompts, and chat content entered into the app (used to generate responses and improve AI performance)

  • Metadata such as timestamps and chat duration

Important:

Helpline Club is for entertainment and lighthearted conversation.

Please don’t share sensitive personal, financial, or health information in chats — our bots are funny, not therapists.

C) Technical Information

  • IP address, browser or device type, operating system

  • Usage stats (pages visited, session length, app version)

  • Cookies and tracking data (see Section 9)

D) Optional Payment & Subscription Data

If you purchase a subscription or premium feature:

  • Billing details, payment method, and transaction info (processed securely via third-party providers such as Stripe or Apple/Google Pay)

2. How We Collect Your Information

We collect information when you:

  • Create an account or interact with the app

  • Send us a message, email, or feedback

  • Engage with our chatbots

  • Visit our website (via cookies and analytics tools)

  • Make a payment or subscribe

3. Why We Collect and Use Your Information

We use your information to:

  • Provide and improve our Services (and sense of humour)

  • Personalise your chat experience

  • Debug issues, enhance performance, and ensure security

  • Communicate updates, offers, or new features

  • Process subscriptions and payments

  • Comply with legal requirements

We don’t sell your data.

4. Use of Tracking Technologies (Meta Pixel, LinkedIn Insight Tag & Google Pixel)

We use these for analytics and advertising:

  • Meta Pixel and LinkedIn Insight Tag — to measure ad performance and reach the right audience (people who appreciate a good laugh).

  • Google Pixel / Google Analytics — to understand how users interact with our site and app.

We don’t place tracking pixels on any page or feature where users submit sensitive information.

You can control ad personalisation through your Google, Meta, or LinkedIn settings, or disable cookies in your browser.

5. Legal Basis for Processing (GDPR/UK users)

If you’re in the EU or UK, our processing relies on:

  • Consent — when you opt in to cookies or marketing

  • Contractual necessity — to deliver the app or process a subscription

  • Legitimate interests — to maintain, secure, and improve our Services

  • Legal obligation — when required by law

6. Disclosure of Personal Information

We may share information with:

  • Service providers (hosting, analytics, customer support, payment gateways)

  • Marketing or advertising platforms (e.g., Google, Meta)

  • Regulators or legal authorities when required

  • Successors in case of a merger or acquisition

Some partners may be overseas (e.g., USA or EU). We take reasonable steps to ensure compliance with data protection laws wherever data travels.

7. Data Storage and Security

We take security seriously (even if our bots joke around).

Measures include:

  • SSL encryption in transit

  • Secure servers with restricted access

  • Routine data backups and monitoring

While we do our best, no system is perfectly secure. Please avoid sharing private or sensitive details in chats.

8. Access, Correction, and Your Rights

You have the right to:

  • Request a copy of your personal data

  • Correct inaccurate information

  • Request deletion (subject to legal or operational needs)

  • Withdraw consent for certain uses

  • Object to direct marketing

Contact us (see Section 14) to exercise your rights.

9. Cookies and Consent

Cookies help us remember your preferences, improve functionality, and make analytics work.

For EU/UK users, we’ll ask for your consent before setting non-essential cookies.

You can disable cookies in your browser, but some features may behave oddly without them.

10. Data Retention

We keep your data:

  • For as long as your account or subscription is active

  • For analytics and performance improvement

  • For up to 2 years after your last interaction, unless legal obligations require longer

After that, your data is securely deleted or anonymised.

11. Children’s Privacy

Helpline Club is meant for users 16 and older.

We don’t knowingly collect data from children. If you believe a minor has provided information, please contact us and we’ll remove it.

12. Third-Party Services

We use trusted third-party providers to keep the Club running smoothly (e.g., hosting, analytics, and payment services).

Each has its own privacy policy — we recommend reviewing those separately if you’re curious.

13. Updates to This Policy

We may update this Privacy Policy periodically.

Any major changes will be announced on our website or via email.

The “Last updated” date will always tell you which version you’re reading.

14. Contact Us

Got questions, concerns, or compliments?

Contact our (human) privacy team:

Helpline Club Privacy Officer

📧 Email: admin@helplineclub.com

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

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